Crunchyroll Troubleshooting Guide
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Device-Specific Solutions
Mobile (iOS/Android)
- Force close and reopen the Crunchyroll app
- Clear app cache in device settings
- Uninstall and reinstall the app
- Check for iOS/Android system updates
- Disable low power mode
Smart TVs & Streaming Devices
- Update device firmware/software
- Uninstall and reinstall the Crunchyroll app
- Check your internet connection speed
- Restart your streaming device
- Try a different HDMI port
Gaming Consoles
- Check for system software updates
- Clear console cache (shutdown, unplug, wait)
- Reinstall the Crunchyroll app
- Test your network connection
- Disable any VPN proxy settings
Web Browser
- Clear browser cache and cookies
- Disable all browser extensions
- Try incognito/private browsing mode
- Update your browser to the latest version
- Try a different browser entirely
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Still Having Issues?
If you've tried the solutions above and are still experiencing problems, it's time to reach out to Crunchyroll's support team. They have access to account-specific tools and diagnostics that we don't.
Help Center
Browse articles and submit support tickets
Twitter Support
@Crunchyroll for quick responses
Community Forums
Get help from other users
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Learn how to optimize your setup for the best Crunchyroll streaming experience.
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